Warranty Against Defects.

This warranty is given by Urban Pet Products Pty Ltd (ABN 39 611 971 530), 19 Parry Street, Fremantle WA 6160. Phone 1300 356 700. Email support@urbanpetproducts.com.au.

We are the Australian importer of Litter-Robot products, and the business responsible for them under the Australian Consumer Law. This warranty covers you whether you bought the product from us directly or from an Australian retailer we supply.

This warranty stays with the product. Anyone who holds the proof of purchase can claim under it. The warranty period runs from the date of the original purchase.

What's covered and for how long

Product	Warranty period (from the date of original purchase in Australia)
Litter-Robot 4, Litter-Robot 5, Litter-Robot Evo	24 months
All other products we supply, including Litter-Robot parts and accessories	12 months
Consumables — cat food, cat litter, carbon filters, waste-drawer liners and similar items used up in normal use	Not covered by this warranty. Your Australian Consumer Law rights still apply — see below.

If a product develops a fault caused by a defect in materials or workmanship within its warranty period, we will repair it, replace it, or refund it. We'll tell you which of those we're doing and why. Where the Australian Consumer Law gives you the choice of remedy, that choice is yours.

If we replace a product or part, the replacement is covered for the balance of the original warranty period, or 90 days from the date we supply it, whichever is longer.

What it costs you: nothing

We pay the cost of claiming under this warranty. We'll usually troubleshoot with you first, and can often fix the problem by sending a replacement part with no return needed. If we do need a unit or part sent back to us, we'll email you a prepaid shipping label or arrange collection. You don't pay freight in either direction.

For consumables such as cat food or cat litter, we don't need the product returned. Photos and the batch or best-before details are enough for us to sort it out.

How to claim

• Email support@urbanpetproducts.com.au or call 1300 356 700 within the warranty period.
• Tell us the product, your order number or proof of purchase, and what's going wrong. Photos or a short video help a lot, and for a Litter-Robot please include the serial number from the base of the unit.
• We'll get back to you as quickly as we can, usually within a few business days. If it's a warranty fault, we'll arrange the repair, replacement or refund, and any shipping, at our cost.

What this warranty doesn't cover

• Normal wear and tear, and consumable items used up in normal operation (for example carbon filters and waste-drawer liners).
• Damage from misuse, accident, neglect, liquid spills into the electronics, pests, or use outside the product's instructions.
• Damage from repairs, modifications or non-genuine parts not authorised by us.
• Cosmetic marks that don't affect how the product works, such as scratches or scuffs.
• Problems caused by your home network, internet service or third-party services outside our control.
• Products bought from a seller we don't supply, products imported privately from overseas, or units where the serial number has been removed or altered.
• Faults you tell us about after the warranty period has ended.

These exclusions apply to this warranty only. They do not limit your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits we give you under this warranty are in addition to your other rights and remedies under the Australian Consumer Law and any other law that applies to the product. Those rights don't depend on this warranty, and depending on the product and the circumstances they may last longer than the warranty periods above.

For more information about your rights, visit the Australian Competition and Consumer Commission at www.accc.gov.au or call the ACCC on 1300 302 502.

General

This warranty is governed by the laws of Western Australia.

If you have any questions about this warranty, contact us at support@urbanpetproducts.com.au or 1300 356 700.